Glossary

Corporate travel booking platform → End-to-end travel solution → OBT (Online Booking Tool) → TMC (Travel Management Company) → TMS (Travel Management System) → OTA (Online Travel Agency) → LCA (Low-Cost Aggregator) → Global Travel Agency → White-Glove Travel Agency → Managed Travel → Unmanaged Travel → Open booking → Business Travel Programme → Travel Management → Travel procurement → Travel portal → Travel desk → Itinerary management → Concierge services → Mobile travel app →

GDS (Global Distribution System) → NDC (New Distribution Capability) → Direct connect / API connection → BSP (Billing & Settlement Plan) → Single Sign-On (SSO) → Travel data integration → Integrated travel and expense management →

Airline Policy → Airline Tickets → Fare Class → Flexible fare → Non-refundable fare → Reissue → Codeshare → Layover → Stopover → Lowest Logical Fare (LLF) → EMD (Electronic Miscellaneous Document) → Multi-city flight → Interline → Point to Point → Low-Cost Carrier (LCC) → Ancillaries / Ancillary fees → Baggage Allowance → Passenger Name Record (PNR) → Pax → Economy class → Premium economy → Business class → First class → Dynamic Pricing → Continuous Pricing → Yield Management →

Hotel rack rate → Nett Rate → Corporate negotiated rates → Conference rate → Day rate → Last Room Availability → Hotel prepayment → Hotel billback → Room block → Corporate housing → Cancellation policy → No-show fee → Resort / destination fee → Incidentals → Extended stay →

Corporate credit card → Lodge card → BTA (Business Travel Account) → Virtual payment → Service fee / Transaction fee → Foreign transaction fee → Chargeback → Accounts Payable → VAT reclaim → Cost centre → Per diem → Travel advance → Mileage reimbursement →

T&E (Travel & Expense) → Expense report → Expense management software → Real-time expense reporting → Receipt management → Reimbursement → Travel expense reconciliation → Travel expense audit → Travel budget → Travel forecasting → Travel spend analytics → Travel behaviour analysis → KPI (Key Performance Indicator) → Leakage / Out-of-programme spend → Spend under management → Online adoption rate → Average Ticket Price (ATP) → Billable travel → Non-billable travel →

Travel Policy → Travel policy compliance → Travel policy enforcement → Travel policy exceptions → Travel policy optimisation → Travel approval process → Travel request form → Advance-purchase rule / booking window → RFP (Request for Proposal) → SLA (Service Level Agreement) → Preferred Supplier → Traveller profile →

Travel Manager → Travel Booker / Travel Arranger → Self-Booker → Travel Counsellor →

Duty of Care → ISO 31030 → Travel risk management → Travel risk assessment → Travel tracking → Travel alerts → Travel insurance → Repatriation / Medical evacuation → Travel disruption insurance →

Responsible Travel → Sustainable travel → Carbon offsetting → Carbon insetting → Modal shift → SAF (Sustainable Aviation Fuel) →

Frequent Flyer Programme → Frequent Flyer Number → Hotel Loyalty Programme → Visa → EES (Entry/Exit System) → ETIAS (European Travel Information and Authorisation System) → ESTA → eTA / UK ETA → Schengen Area → Global Entry →

Bleisure → Workation → MICE → Group Travel → IATA →