Travel Counsellor

A travel advisor who helps select and arrange a trip, often with personal support. Unlike a fully self-service booking, this involves a person guiding the traveller through options and handling the details of the booking directly. This kind of support is typically reserved for complex itineraries or travellers who prefer human assistance over the online tool.

Travel counsellors, also known as travel consultants or agents, bring knowledge of routes, fares, suppliers and destinations. They can suggest options that a traveller might not find alone — such as a better connection, a more convenient airport or a combination of airlines — and explain fare conditions. They also handle tasks that are difficult to complete online, including complex changes, group bookings, visa-related questions and special requests.

In many corporate travel programmes, counsellors work alongside self-service tools rather than replacing them. Routine trips are booked online, while counsellors focus on complex itineraries, VIP travellers and disruptions. Because agent-assisted bookings usually cost more, companies often track how many trips require human assistance and aim to use it where it adds real value, without making it harder for travellers to reach help when they need it. Many travellers value knowing that an experienced person is available if something goes wrong, even if they rarely need one.

Tumodo combines self-service booking with expert human support. Travellers and coordinators can book most trips on the platform in a couple of minutes, while the 24/7 support team can also book tickets and accommodation on request, handle changes and arrange additional services such as concierge support, VIP lounges, Meet & Assist and visa assistance. Support works under a 30-minute SLA, so help is always close at hand.