Concierge services

Personal services for the traveller: arranging transfers, restaurants, VIP lounges and other extra requests. These go beyond the core booking of flights and hotels to cover the finer details of a trip, particularly for executives or high-value travellers. They're often bundled with white-glove travel agency support rather than offered through self-service tools.

Concierge requests can be very diverse: booking a table for a client dinner, arranging a meet-and-greet at the airport, reserving a VIP lounge or fast-track service, organising a chauffeur for the day, finding a venue for a meeting or securing event tickets. The value of a concierge lies in handling these details quickly and reliably, often at short notice and in an unfamiliar city, so the traveller does not have to spend time on them. Many requests are made on behalf of the traveller by an assistant, HR manager or travel coordinator.

For companies, concierge services are not only about comfort. A well-organised trip for an executive or an important client supports the company's reputation and helps meetings run smoothly. The challenge is to keep these services within the corporate framework — booked through an approved provider, paid for correctly and reflected in reporting — rather than arranged ad hoc through personal contacts and reimbursed later. Clear policy rules help define who is eligible.

Tumodo offers concierge services alongside its core booking platform. Travel coordinators or HR managers can contact the 24/7 support team with requests for top managers — for example, arranging car transfers or access to airport VIP lounges — and quickly receive confirmation with all the details. Because these services are arranged through Tumodo, they stay in the same company account, with costs visible in reports alongside the rest of the trip.