Airline Policy

An airline's fare rules: conditions for changes, refunds, baggage and booking modifications. These rules are attached to each fare and determine what a traveller can and can't do after booking — for example whether a ticket can be changed, and at what cost. Corporate booking tools use this information to flag which fares fit a company's own travel policy.

Fare rules cover a wide range of conditions: whether and how the ticket can be changed, the fee for each change, whether a refund is possible and how much of the price will be returned, what happens if the traveller does not show up for a flight, how much baggage is included, whether seat selection is free and how long the ticket remains valid. Two passengers on the same flight in the same cabin may have very different rights, simply because they bought different fares.

For companies, fare rules have a direct impact on cost and risk. A cheap fare can become expensive if the trip changes, while a flexible fare may be an unnecessary expense for a trip that is fixed. Travellers rarely read the full conditions, so the booking tool needs to display the key rules clearly before the ticket is purchased. A corporate travel policy can then define which types of fares are acceptable for which employees and trips.

Tumodo shows the available fare options for each flight before booking and lets companies turn fare rules into policy settings. The travel policy can allow refundable tickets only, define whether fares with or without baggage are acceptable, restrict expensive fare subclasses and set rules for seat selection. If a chosen fare does not match the policy, the platform flags it with a red shield icon and shows exactly which criterion is not met; such a fare can still be booked with approval, depending on the company's approval scheme.