Airline Tickets

Confirmation of the contract of carriage between a passenger and an airline. The ticket sets out the agreed flights, fare conditions and terms of carriage that both the airline and the passenger are bound by. Today this is almost always an electronic ticket rather than a physical document, though the same contractual principle applies.

An electronic ticket is identified by a 13-digit number, the first three digits of which identify the issuing airline. It is stored in the airline's system and linked to the booking record, while the traveller receives an itinerary receipt with the key details: passenger name, flight segments, fare, taxes and fees, and baggage allowance. The ticket is not the same as a boarding pass, which is issued at check-in and allows the passenger to board a specific flight.

For companies, airline tickets are also accounting documents. The finance team needs the itinerary receipt and invoice to record the expense correctly and, where applicable, reclaim VAT. The name on the ticket must match the traveller's passport, since most airlines do not allow name changes. Any change to the flight results in an exchanged or reissued ticket, and a refund generates its own documents — so keeping all ticket records in one system is essential for accurate reporting.

In Tumodo, employees and travel coordinators can book tickets on flights from 500+ airlines at the same prices as on airline websites. Once a fare is selected, the platform shows the reservation period during which the ticket must be issued. Issued tickets and itinerary receipts are stored in the trip, exchanges and refunds are requested with one click, and all related invoices and accounting documents are generated automatically — so nothing needs to be collected after the trip.