Reissue

The process of updating an existing airline ticket — such as changing a flight, date, or route — and generating a new ticket to replace the original, often with any applicable fare difference or change fee collected. It's handled either through the booking tool or by a travel agent, depending on the complexity of the change. The cost of a reissue depends on the original fare's rules, which can range from free to a significant penalty.

When a ticket is reissued, the new price is calculated from several components: the difference between the old and new fares, any change fee set by the fare rules and any difference in taxes. The original ticket is marked as exchanged and a new ticket number is issued; in some cases, the change fee is recorded on a separate document. If the airline itself changes the schedule or cancels a flight, the reissue is usually considered involuntary and is carried out without a fee. Additional service fees may apply depending on the channel through which the change is made.

Some reissues are straightforward, while others — partially used tickets, itineraries involving several airlines or last-minute changes during disruption — require an experienced agent. Timing also matters: changes generally need to be made before the original flight departs, otherwise the ticket may be treated as a no-show. For companies, it is important that the cost of each reissue is recorded correctly and linked to the original booking, so that reports reflect the true cost of the trip. Reissues handled during a major disruption, when many travellers are affected at once, are a real test of a travel provider's support capacity.

In Tumodo, a traveller or coordinator submits a change request directly from the trip, selects the passenger and enters the details of the new flight. The support team agrees the terms of the exchange and completes it; the new ticket appears in the same trip, and the original ticket's status changes to Exchanged. Tumodo's support team is available 24/7 and works under a 30-minute SLA, so urgent changes — such as finding a new flight when the original one is postponed — are handled quickly. All related documents are updated in the trip automatically.