Travel policy compliance

Adherence to the travel policy — the share of trips booked within the set rules. It's commonly measured as a percentage of bookings that fall within policy limits, such as approved fare class or preferred suppliers. Low compliance can point to a policy that's poorly communicated, too restrictive, or simply not enforced at the point of booking.

Compliance can be measured in several ways: the share of trips booked entirely within policy, the share of spend that complies, or compliance with specific rules such as cabin class, hotel limits or advance booking. Companies also track how many trips required exceptions and how often exceptions were approved. Measuring compliance by department, route or traveller helps identify where problems are concentrated. Trends over time show whether measures to improve compliance are working.

Improving compliance usually requires a combination of measures. The policy itself should be clear and realistic, travellers need to know what it contains and why, and the booking tool should make compliant choices easy. Automated checks at the point of booking are far more effective than reviews after the trip, when the money has already been spent. Reporting compliance results to managers also encourages accountability within teams.

Tumodo makes compliance the default. Employees see options that comply with the company's travel policy when they search, and any deviation is marked with a red shield icon that explains which rule is not met. Non-compliant services can only be booked with approval, depending on the company's approval scheme. Tumodo's internal research shows that more than 80% of employees across a range of companies started complying with their internal travel policies.