White-Glove Travel Agency
A premium-service agency offering personal handling of every trip and heightened attention to detail. Rather than relying mainly on self-service tools, it pairs travellers with dedicated agents who manage bookings, changes and special requests directly. This level of service is typically reserved for executives or complex, high-value itineraries.
White-glove service covers every part of the trip in detail. The agent knows the traveller's preferences for seats, airlines, hotels and room types, handles documents, arranges transfers and airport assistance, and monitors the itinerary in real time. If a flight is delayed or a meeting moves, the agent rebooks proactively, often before the traveller has noticed the problem. The aim is for the executive to focus entirely on business while every logistical detail is managed for them.
Because this level of attention is resource-intensive, it is usually priced higher and applied selectively. Many companies combine models: most employees use self-service booking within the travel policy, while top management, key clients or complex multi-city trips receive personalised handling. The challenge is to deliver premium service without losing the cost visibility and reporting that the rest of the travel programme provides. Clear rules on who is eligible help keep this balance.
Tumodo supports this combined approach. Everyday trips are booked on the platform in a couple of clicks, while the 24/7 support team takes care of special requests — from concierge services for a top manager to airport VIP lounges and urgent rebooking when plans change. All of these services stay in the same company account, so premium travel remains visible in reports and budgets rather than being arranged and paid for separately.