No-show fee

A charge applied when a guest fails to arrive for a confirmed booking. Hotels apply this fee — often the cost of one night's stay — to cover the revenue lost from holding a room that ultimately went unused. Travellers who know their plans have changed should cancel within the stated cancellation policy window to avoid this charge.

No-show fees are usually set out in the hotel's cancellation policy. For a standard booking, the hotel may charge the first night and cancel the rest of the stay; for non-refundable rates, the full amount is usually lost. Many hotels also release the room if the guest does not arrive by a certain time, unless the booking is guaranteed. Airlines apply similar rules: if a passenger misses a flight without notice, the airline may cancel the remaining segments of the ticket and apply penalties.

In business travel, no-shows are often the result of changing plans rather than carelessness — a delayed flight, an extended meeting or a trip cancelled at the last minute. The problem is that no one remembers to cancel the hotel. Over a year, these charges can add up to a noticeable cost. Clear processes, reminders and a single place to manage all trip elements help companies reduce no-shows significantly.

With Tumodo, every service for a trip — flights, hotels, rail and transfers — sits in one itinerary, so it is easy to see what needs to be cancelled or changed when plans shift. Hotel bookings can be cancelled in one click, and travellers can contact Tumodo's 24/7 support team if a delay means they will arrive late or need to change their plans. All cancellations and charges are reflected automatically in the company's reports.