About company
White Rock LTD is a real estate brokerage based in Abu Dhabi, working with clients across the UAE. The company specialises in property sales and management, leasing and investment advisory.
Business travel supports client meetings, property viewings and regional operations.
Business travel plays an important role in White Rock’s day-to-day operations. With up to 100 trips per month, the company needed a faster, more predictable way to organise travel without slowing down teams or increasing costs. Tumodo helped turn travel management into a clear, structured workflow that supports growth.
Before Tumodo: challenges the company faced
Fragmented bookings and slow response times
Before switching to Tumodo, White Rock booked business trips through an external travel supplier without a dedicated digital platform. Most requests were handled manually via agents, which immediately created bottlenecks.
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Employees had no direct access to booking tools.
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All changes and clarifications went through agents.
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Response times were especially slow in the mornings, evenings and outside business hours.
Limited support and growing frustration
The previous supplier did not provide 24/7 assistance. As a result, urgent requests often stalled, deadlines were missed and employees became frustrated — especially when travel had to be arranged quickly.
Time-consuming processes
Managing each trip required far more time than the team could afford.
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Finding and booking services: from 15 minutes up to 1.5 hours via agents.
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Waiting for approvals: from 1 hour to 1 day.
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Closing trips and financial reporting: from 1 day to 1 week.
As travel volume grew alongside the business, this approach became unsustainable.
The trigger for change
By 2024, the number of travel requests had increased significantly. The team realised that relying on manual coordination and an inflexible supplier was holding the business back. White Rock needed a faster, more scalable solution — a platform that could support its growth.
