About company
Quidich Innovation Labs is a pioneer in the sports broadcasting industry, focusing on specialised camera technology and real-time data visualisation for sports broadcasting. Their work requires technical teams and equipment to be on-site at major sporting venues worldwide. Logistics must be agile, as production schedules in the sports industry can change in an instant.
Before Tumodo: the high cost of slow responses
Manual coordination and "offline" delays
Before switching to Tumodo, Quidich relied on traditional offline travel agents. In the world of live sports, where decisions happen fast, this manual process became a major bottleneck.
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Waiting for options. Long response times from agents meant that by the time a flight was chosen, the fare had often increased.
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Lack of transparency. There was no clear information on cancellation or reissuance terms, making it difficult to manage last-minute changes.
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Support availability. Waiting for a travel agent’s response outside of standard business hours often led to delays in confirming urgent bookings, creating friction for the technical crew on the move.
Financial fragmentation
Because the agents were slow, the team often had to book flights and hotels on B2C websites using corporate cards or personal funds to secure a spot.
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Tracking nightmare. These "upfront" payments were difficult for the accounts team to track and reconcile.
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Budget leakage. Fares on these platforms were often higher than corporate rates and the company lacked a unified view of its total travel spend.
The trigger for change
The realisation came when the team compared the fares they were paying via agents to those available online. The combination of high costs, slow response and the struggle to track expenses for the finance team made it clear that Quidich needed a professional digital solution.
