Dubai Auto Gallery
Background
Dubai Auto Gallery, established in 2003, is the authorised distributor of BAJAJ Motorcycles all over the Middle East. This company provides the most popular range of Bajaj motorcycles, genuine spares and unfaltering after sales service. Located in the vibrant heart of Dubai, they navigate the dynamic automotive market and establish connections across various regions.
For Dubai Auto Gallery, business trips are not just essential; they are a gateway to expanding their reach and ensuring sustained success. With approximately 10 business trips each month and actively travelling employees, the need for efficient trip organisation is paramount.
Challenge
Before connecting with Tumodo, the organisation of business trips at Dubai Auto Gallery was a relatively smooth process, albeit lacking the flexibility and efficiency found in automated systems. Employees managed their own travel arrangements, booking their tickets and accommodations based on organisational guidelines. The process was made manageable by a straightforward approval system, yet there were notable challenges; obtaining timely responses from the travel support team often proved to be an obstacle.
Travel coordinators or HR managers were not involved in the booking process, which meant that any issues that arose were directly handled by the employees themselves. Their reliance on offline arrangements meant that delays in response were frequent, particularly when it came to pricing information. The limited automation meant significant time was consumed resolving these challenges, hindering efficiency and employee satisfaction.
Solution
Upon deciding to partner with Tumodo, Dubai Auto Gallery experienced a significant improvement in their business trip organisation. “We chose Tumodo for their wide range and flexible pricing. Now, we often get cheaper rates, and any issues that arise are addressed quickly and effectively.” (Paula Barrios Eguico, Dubai Auto Gallery Assistant Manager)
With Tumodo’s platform, Dubai Auto Gallery’s approval process became quicker and more efficient. The flexibility of rates allowed employees to consider multi-city trips without the financial concern that had previously tempered their travel plans. Not only did the cost-effectiveness improve, but the customer service experience noticeably shifted for the better.
Results
“We’ve seen enhanced responsiveness, especially when we faced any travel hiccup,” Paula continues. “What used to take ages can now be resolved with just a few clicks, making our business travel much more enjoyable and considerate of our busy schedules.” This newfound efficiency has lightened the burden on employees and management alike, allowing them to focus on what truly matters—building relationships and expanding their horizons in the automotive sector.
The collaboration with Tumodo has not only streamlined the business trip booking process at Dubai Auto Gallery but has also fostered a renewed sense of enthusiasm among the travelling team, ensuring that their time away from the office is both productive and pleasant.
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